FAQ

Last updated: August 25, 2026 Keep the relevant order details available when relying on this section.

What products are offered?

The assortment includes dog cleanup essentials, waste bags, grooming and eye or ear wipes, shampoos, no-rinse care, deodorizers, and training-related goods. Contact us before acting if this explanation does not resolve the question.

Do you provide free delivery?

For orders delivered in the United States, the checkout result determines whether a no-charge shipping option applies to a cart. The point is set out separately so the applicable step remains easy to identify.

When should delivery occur?

We generally process in 1–2 business days, then expect 3–5 business days in transit without guaranteeing a carrier date. Keep the relevant order details available when relying on this section.

Are non-defective preference-based returns and exchanges allowed?

They are. Contact us within 30 days of receipt when you change your mind, prefer another option, or picked incorrectly. Qualifying goods must remain new, unused, and in original condition, including the package, tags, and supplied accessories, and must be returned by mail. Contact us before acting if this explanation does not resolve the question.

Is there a label or restocking cost?

The enclosed return label is free, and no restocking fee is collected. The point is set out separately so the applicable step remains easy to identify.

How do I report damaged, faulty, mis-shipped, missing, or misdescribed goods?

Give us the order number, email used at checkout, and issue details, plus item and package images or video if requested. Authorization is required before the return is mailed. Keep the relevant order details available when relying on this section.

What happens after refund approval?

The funds are processed back to the original payment method in 10 days. Exchange availability is determined by inventory. Contact us before acting if this explanation does not resolve the question.

Which payment methods are supported?

At this time, checkout exposes no named payment option as enabled. The point is set out separately so the applicable step remains easy to identify.

How do I reach support?

Contact us through the email, mailing address, or phone shown below, adding an order number when relevant. Keep the relevant order details available when relying on this section.

Does the store use cookies and performance measurement?

Necessary cookies may run, and consent-based analytics or advertising measurement may also operate where allowed. Contact us before acting if this explanation does not resolve the question.

Where can I find more detail?

Full information appears in the dedicated Shipping, Refund, Payment, Privacy, and Terms policies. The point is set out separately so the applicable step remains easy to identify.