Refund Policy

Last updated: August 25, 2026 Contact us before acting if this explanation does not resolve the question.

What can be returned

Our store permits returns of defective goods as well as non-defective goods and also accepts exchange requests. This includes a change of mind, a personal preference, choosing an unsuitable item, or deciding not to keep it, along with damage, defects, wrong shipments, incomplete packages, or products that differ materially from their description. The point is set out separately so the applicable step remains easy to identify.

Deadline and eligibility condition

The return or exchange process must begin within 30 days of receipt. Only merchandise that is still new, has not been used, and is kept in original condition with its packaging, labels, and supplied accessories qualifies. Keep the relevant order details available when relying on this section.

How the item comes back

Authorized returns travel by mail using the complimentary return label supplied inside the package. There is no fee for restocking. Merchandise mailed without advance authorization must not be sent. Contact us before acting if this explanation does not resolve the question.

Request review and outcome

Send us the purchase number, checkout email, and reason for the return or exchange. If the order is damaged, defective, mis-shipped, missing an item, or materially inconsistent with its listing, be prepared to supply photos or video of both goods and package. Exchanges rely on actual inventory. Approved refunds go back to the original payment route and are processed in 10 days. The point is set out separately so the applicable step remains easy to identify.